都勻市人民政府政務服務中心是都勻市轄區(qū)行政、事業(yè)單位集中辦理行政審批及公共服務事項的政務服務管理機構，于2012年12月正式對外辦公。都勻市政務服務中心位于都勻市斗篷山路黔南汽車商貿城，建筑面積3600平方米。

   都勻市政務服務中心位于都勻經濟開發(fā)區(qū)幸福大廈（勻東貴州飯店旁），中心秉承“廉潔、規(guī)范、高效、便民”的宗旨，始終追求“一流形象，最佳窗口；一流素質，最佳服務；一流管理，最佳效率；一流隊伍，最佳業(yè)績”的目標，努力打造一流的“政務超市”。
都勻市政務大廳“全省通辦、一次辦成”和“跨省通辦”事項清單，詳情請點擊菜單欄“辦事大廳”查詢。

都勻市人民政府政務服務中心是都勻市轄區(qū)行政、事業(yè)單位集中辦理行政審批及公共服務事項的政務服務管理機構，于2012年12月正式對外辦公。都勻市政務服務中心位于都勻市斗篷山路黔南汽車商貿城，建筑面積3600平方米。

Government AffairsService Centerof Duyun Municipal People’s Government, which covers an area of 3600 squaremeters, and officially opened in Dec, 2012, is located at the No.1 building of Car-trading Center in Doupeng shan Road. The center, which includes 185items from 28 government organs with 142 working staff, is set up by DuyunMunicipal Committee and Duyun Municipal People’s Government to promote thetransformation of government functions, improve environment developing andestablish a service-oriented government.

一、都勻市政務服務中心的工作目標

都勻市政務服務中心秉承“廉潔、規(guī)范、高效、便民”的宗旨，始終追求“一流形象，最佳窗口；一流素質，最佳服務；一流管理，最佳效率；一流隊伍，最佳業(yè)績”的目標，不斷強化和完善“首問責任制”、“一次性告知制”、“限期辦結制”、“預約服務制”、“全程代辦制”等制度建設，努力打造全州一流的“政務超市”。

The tenet of probity, specification, efficiency and convenienceis always pursued in the center. The purpose ofcreating the best serving windows, giving the best service, forming the bestteam is never changed. The institution of one- time notification, time-limited fulfillmentand agent service is always observed to achieve the goal of building up afirst-rate government affairs center.

二、都勻市政務服務中心的服務體系

政務服務中心服務體系包括：市政務服務中心，28個進駐單位的110個窗口及 1個分中心，全市鄉(xiāng)鎮(zhèn)綜合便民服務中心及村級代辦點。市政務服務中心負責對分中心、鄉(xiāng)鎮(zhèn)綜合便民服務中心和村級代辦點辦事窗口開展指導、管理、監(jiān)督、服務工作。

The Center integrates service systems at three levels: city, sub-district and township. Besides the center itself, the service 

system 

of the center also includes 9 Township Comprehensive Convenient Service Centers and Agency Points of each region. The center is

 responsible

 for guiding, managing, supervising and serving them.

三、都勻市政務服務中心的功能布局

政務服務中心主要包括政務服務前臺、信息發(fā)布區(qū)、便民服務區(qū)、業(yè)務洽談室、公眾辦證區(qū)及休息等候區(qū)、行政辦公區(qū)共七個功能區(qū)。

The center mainly includes seven function areas---front desk, information area, service helping area, Business Negotiation Room,public registration area, sitting area and administration area.

（一）政務服務前臺。主要負責引導、帶領代理、咨詢投訴、安全保衛(wèi)工作并為前來中心辦事的群眾提供熱情、快捷、方便、周到的服務。

Front Desk: Being set up at the first floor of thecenter for information and inquiry.

（二）信息發(fā)布區(qū)。由中心大廳LED顯示屏組成，主要向公眾發(fā)布政務工作信息、工作動態(tài)、緊急通告、溫馨提示、法律法規(guī)等方面的即時信息。

Information Area:Notice boards, LED displays and computers are all atservice.

（三）便民服務區(qū)。設有咨詢引導、打印復印、信息查詢等多項服務內容。

The ServiceArea: Mainly responsiblefor giving guidance, printing and typing service.

（四）業(yè)務洽談室。主要為都勻市招商引資重大項目提供溫馨舒適的業(yè)務洽談環(huán)境，并對重大項目進行全程代辦。

BusinessNegotiation Room: Givingthe best environment to investors for negotiation, and offering one-stopservice.

（五）公眾辦證區(qū)。包括公安辦證區(qū)、稅務辦證區(qū)、房產辦證區(qū)、社保辦證區(qū)、國土辦證區(qū)、工商質監(jiān)辦證區(qū)、交通辦證區(qū)、綜合辦證區(qū)等八個主要區(qū)域。

Public Registration Area: Including service windows from Public SecurityBureau, Taxation Bureau, Real Estate Bureau, Labor andSocial Security Bureau, Land and Resource Bureau, Industrial and CommercialBureau, Transportation Bureau, and so on.

（六）填寫等候區(qū)。位于大廳中心區(qū)域，面積約占整個政務服務中心總面積的三分之一，可供群眾同時查閱辦事指南、填寫資料或休息等候。

Sitting Area: Equipped with water fountains, tables and chairs for resting andwaiting.

（七）行政辦公區(qū)。內設辦公室、網絡信息科、綜合業(yè)務科和督查科，代表本級政府指導、協(xié)調和監(jiān)督本級政府組成部門和職能機構的政務服務工作；負責本級政府政務服務中心的日常管理、組織協(xié)調、綜合服務和監(jiān)督監(jiān)察工作；負責對分中心、鄉(xiāng)鎮(zhèn)綜合便民服務中心的業(yè)務進行指導。

The Administrative Area: The administrative area with fourdepartments: the Office, Network Information Department, Business Management Departmentand Supervision Department.The center is responsible for the guidance, management, supervision andservices of the Sub-center and service windows.

四、都勻市政務服務中心窗口設置

目前，全市具有行政審批職能的28個部門已進駐中心，共設置服務窗口110個，涉及行政許可項目102項、非行政許可項目47項、服務事項36項。各窗口共有工作人員142名。

So far, theCenter is home to administrative service of 28 government organs covering 185items with 142 working staff and 110 service windows.

（一）公安辦證區(qū)。設有16個辦證窗口，共有18名工作人員，涉及戶證辦理、印章刊刻等行政審批和服務事項。

Service Counter of PublicSecurity Bureau: Including16 service windows and 18 working staff for handling official sealregistration, 2^nd- generation ID cards, official seal imprinting andhousehold registration.

（二）稅務辦證區(qū)。設有國稅、地稅共16個服務窗口，共有工作人員17名，涉及納稅申報、認證、報稅、發(fā)票發(fā)售、報驗、發(fā)票代開、稅務登記、變更、停（歇）業(yè)、注銷等業(yè)務以及稅收政策咨詢、納稅輔導、非即辦事項的資料受理初審、轉辦；納稅人業(yè)務需求信息收集、分析、各種涉稅資料發(fā)放等工作。

Service Counter of TaxationBureau: Including 16service windows from Nation Taxation Bureau and Local Taxation Bureau, handlingApplication registration、Taxation registration of opening, changing andcanceling, and so on.

（三）綜合辦證區(qū)。包括發(fā)改、林業(yè)、衛(wèi)生、計生、交通、規(guī)劃、住建、環(huán)保、工信、安監(jiān)、公安消防、教育、煙草、農工、水利、城管、文廣、人防、民政共23個服務窗口，涉及木材運輸、衛(wèi)生許可、獨生子女、物業(yè)管理、水利建設、文化經營、助學貸款、老年證等行政審批和服務事項。

Service Counter forComprehensive Service:Including 23 service windows for 19 governmentorgans. These government organs can provide quality service, including locally-granted student loans for college students,Tobacco monopoly retail certificate,and so on.

（四）房產辦證區(qū)。設有15個服務窗口，共有工作人員18名，涉及房產查詢、產權受理、房產登記、產權確認等服務事項。

Service Counter of PropertyRegistration: Including 15service windows and 18 working staff, giving service about property rightregistration, property right confirming, and property right query.

（五）社保辦證區(qū)。共設置13個窗口，40名工作人員，為全市干部職工和群眾提供養(yǎng)老、統(tǒng)籌、醫(yī)療、工傷、就業(yè)、保險等社會保障服務。

Service Counter of SocialSecurity Bureau: Including13 service windows and 40 working staff, giving services about pension, Medicareinsurance, unemployment insurance, work-related injury insurance and maternityinsurance.

（六）國土辦證區(qū)。設有5個辦事窗口，7名工作人員，涉及國有土地使用權他項權利設定登記、測量標志使用審批、測繪資質審查備案、國有土地使用權登記、土地登記資料公開查詢等行政審批和服務事項。

Service Counter of LandBureau: Including 5service windows and 7 working staff, giving service about State-owned landusufruct transfer and supply sanction, Mapping qualification, annualregistration, etc.

（七）交通辦證區(qū)。設有4個辦事窗口，6名工作人員，辦理公路行政許可、道路客貨運營許可、機動車駕駛培訓行政許可、機動車維修經營行政許可、車輛二級維護合格證簽章、車輛等級評定簽章、駕駛員從業(yè)資格證誠信考核簽章等行政許可和服務事項。

Service Counter of RoadTransport Bureau: Including4 service windows and 6 working staff, giving service about vehicleregistration and urban public transportation vehicle license inspecting.

（八）工商質監(jiān)辦證區(qū)。設有6個辦事窗口，7名工作人員，涉及企業(yè)名稱變更審批、公司設立登記、公司法寶代表人變更登記、公司注銷登記、修理計量器具許可、特種設備使用登記、組織機構代碼證辦理等行政審批和服務事項。

Service Counter of Industrialand Commercial Bureau and Quality Supervision Bureau: Including 6 service windows and 7 workingstaff, giving service about name changing and canceling of enterprise groups,new companies registration, special equipments registration, etc.

（九）代辦中心。對項目從立項到開工、投產全過程中所涉及的行政審批事項，以及供電、供水、供氣、排水、通訊、網絡等公共服務事項，由項目業(yè)主根據需要選擇全程代辦或部分代辦。對項目涉及的非行政審批事項，原則上由投資者自行選擇技術服務機構，代辦服務中心提供協(xié)助。

Service Counters ofInvestment Promotion Bureau:Service Counters of Investment Promotion Bureau are assigned for such programsas “Major Programs”, strategic emerging industries, Construction Project, etc.

五、都勻市政務服務中心的主要工作

（一）制定和規(guī)范市政務服務中心業(yè)務運行和人員管理的規(guī)章制度、管理辦法并組織實施；

In charge of researching, draftingand organizing the implementation of the policies and institutions.

（二）對涉及兩個以上部門平行審批事項的組織協(xié)調；

Coordinating and monitoring theworking relations between respective departments stationed in the Centre.

（三）對審批事項的運轉情況進行協(xié)調、考察；

Supervising and inspecting theimplementation of the administrative approval system reform plans.

（四）對進入市政務服務中心的部門窗口及其工作人員進行管理，組織部門窗口規(guī)范、高效、優(yōu)質服務并提供相關業(yè)務咨詢；

In charge of daily management ofthe window departments and staff and motivating the staff of all departmentsand windows stationed in the Centre.

（五）對窗口工作人員進行月度和年度考核；

Assessing the working staff in the center monthly andannually.

（六）受理當事人對部門窗口及其工作人員服務質量、效率等方面的投訴；

Handling complaintsand suggestions from public about serving quality and working efficiency.

（七）對各分中心、鄉(xiāng)鎮(zhèn)便民服務中心進行業(yè)務指導和監(jiān)督；

Providing consulting and trainingservices for subordinate service centers and departments.

（八）完成州政務服務中心及市委、市政府交辦的其他工作。

Undertake other responsibilitiesassigned by the CPC Municipal Commission and the government.

六、工作措施(Measure of Service)

（一）規(guī)范清理事項。實施行政審批事項動態(tài)管理，進一步規(guī)范進駐中心各部門的審批服務事項，在充分調查研究的基礎上，中心要求進駐部門嚴格落實“兩集中、兩到位，對涉及本部門的行政許可、非行政許可審批、行政服務事項進行逐項梳理，精簡優(yōu)化審批流程，明確崗位職責、權限、時限要求；制定審批要件標準，實行標準化審批；涉及的收費事項，公布收費事項目錄和收費依據及標準。

Making Standard Approving Method: The centerimplements dynamic management for administrative approval and furtherstandardized the items subject to examination and approval. On the basis ofabundant investigation, the institution of “two concentrations and twoinsurances” is strictly implemented. The Center also releases information onadministrative examination and approval, including the items subject toexamination and approval, relevant laws and regulations, time limits, dueprocedures, fees, number for complaints, etc.

（二）統(tǒng)一運行機制。為進一步提高窗口服務質量，提高辦事效率，中心按照一站式審批、一次性告知、限時辦結、并聯審批、全程代辦、規(guī)范收費的運行規(guī)則。嚴格落實“兩項制度”：一是落實首問責任制度。結合自身實際，建立和完善窗口首問責任制度，推行首問事項接待制、一次性告知制、登記制和去向告知制等，確保首問責任制度落實到位。二是落實限時辦結制度。進駐中心的服務事項，嚴格按承諾的時限辦結，堅決杜絕久拖不辦、辦而不結的現象。同時，中心還建立了視頻監(jiān)控、指紋考勤、叫號查詢、服務評價等先進管理系統(tǒng)，設立投訴電話、投訴信箱，制定定期巡崗制度等一系列措施，使辦事大廳協(xié)調、服務、管理、督查等職能得到有效發(fā)揮，有效防止了不作為、慢作為、亂作為現象的發(fā)生。

IntegratedOperating Mechanism: Inorder to improve the service quality and work efficiency, many operating rulesare implemented, including “responsibility for first inquiry, the one-timeinform, fulfillment within specified time, full range agent service”. And manymanaging systems including video surveillance, finger attendance system andservice evaluation system are all at service. All the institutions and managingsystems help to ensure all the subject items are finished in limit time.

（三）規(guī)范服務模式。中心按照政務服務規(guī)范、高效、便民、廉潔的原則，以建設服務型政府為己任，規(guī)范了政務大廳接待咨詢服務、全程代辦服務、預約辦理服務、特別通道服務、上門辦理服務，著力拓展便民服務領域。

Standardized Service Mode: All the serviceitems in the center are standardized by the tenet of probity, specification,efficiency and convenience. And for the purpose of promoting the transformationsof government functions and establish a service-oriented government, moreefforts would be made to expand service areas.

（四）實施政務陽光運行。中心堅持陽光運行和監(jiān)督考核，通過政務公開、行風評議、電子監(jiān)察，強化監(jiān)督和考核機制，進一步加強政風行風建設，提高辦事效

率，提升服務水平。確保政風行風監(jiān)督工作取得實效，推進中心工作全面發(fā)展

The Center has alwaysbeenadhering to government affairs public, supervision and assessment mechanism and futher strengthenadministrativetransparency so as to improve the efficiency and service levels.

（五）完善考核機制。為進一步提高工作效率，轉變工作作風，強化窗口單位和工作人員的日常管理，中心研究并出臺了《都勻市政務服務中心窗口單位及工作人員考核評分細則》，將窗口業(yè)務工作和工作人員考核得分情況每月及時反饋給各窗口單位主要領導，將進駐單位窗口工作納入市委、市政府年終目標考核，建立了以市監(jiān)察局督促指導、各窗口單位協(xié)助配合、中心具體抓落實的長效工作機制。為充分發(fā)揮先進典型引領示范作用，鼓勵中心全體工作人員全面提升服務水平，中心組織開展了“流動紅旗窗口”和“服務之星”評選活動，對窗口實行量化考核。通過開展評優(yōu)評先活動，激發(fā)了工作人員優(yōu)質服務熱情，增強了為廣大群眾和企業(yè)提供最優(yōu)服務的思想觀念，樹立了中心良好形象。

AssessmentMechanism Developing: Inorder to improve work efficiency and change working style. Working staff in thecenter are required to follow the institution of Service Window AppraisalMethod. The center also has been implement “Mobilered banner” and “Service star” activities to arouse the working enthusiasm ofworking staff.

（六）打造溫馨服務環(huán)境。為打造中心“名片”，中心注重人性化服務，全體工作人員在接聽電話、接待群眾、處理投訴都是熱情有加，溫情細致，讓對方感受到溫馨和諧的工作氛圍。同時，設立了商務中心、投訴臺和老年人、殘疾人代理服務臺，各服務窗口均安裝了咨詢電話，印制了辦事指南，制作了窗口布置示意圖。此外，中心還安裝了LED電子顯示屏、設置了觸摸查詢機、叫號機、填表臺、排

隊等候區(qū)、飲水休息區(qū)、書報架等便民設施，打造人性化的溫馨辦公服務場所。

BuildingSoft Environment for Administrative Service: The center has always been focusing onhumanized services. Working staff should be enthusiasm when answers a phone,deals with complaints and serves public. The center also has set up businesscenter, the elder and the disabled counter to help giving better service.Besides, the center supply notice boards LED players, drinking fountains andchairs to help public get the first information and have a rest. Meanwhile, brochureswith information about the Center and samples of official documents are alsoavailable for citizens.

七、特色服務(Special Services)

（一）A、B崗制度。為方便群眾辦事，中心實行服務窗口實行A、B崗人員

頂崗，確保辦事群眾到大廳能辦事、辦成事。

A、BPost System:To bring convenience to the people, the Center implements the A, BPost System to ensure that the masses can conductthe subject items smoothly when they come to the center.

（二）多語種服務。組建了含英語、普通話和布依族、水族、苗族等少數民族語言在內的多語種服務志愿者隊伍，加強中心服務能力，惠及更多辦事群眾。

Multiple Language Service: A group of working staff and volunteers whospeak English and the language of Buyi, Miao and Shui people are always on dutyto solve communication problems of public.

（三）帶領代理服務。針對老年人、殘疾人以及不熟悉辦事流程的服務對象，

中心工作人員為其提供詳細咨詢、答疑、指導填表及帶領辦理服務。

Guiding Service: Working staff will give detail informationto the people who are not acquainted with the affairs in the center, especiallyold man and disabled people.

（四）節(jié)假日預約服務。辦事群眾因特殊情況需在法定節(jié)假日辦理有關證照，

直接與政務中心服務窗口預約便可到政務服務中心辦理相關事項。

ReservationService: Service in the centerwould be available on holidays by making appointment at service window.

（五）特約上門服務。辦事群眾因特殊情況不能到政務服務中心辦理業(yè)務，符

合條件的，可預約中心窗口工作人員上門為其服務。

Door-to-Door Service:Thecenter provides visiting services to people who can’t get to the center becauseof special reason.

（六）行政效能監(jiān)察。依托行政效能電子監(jiān)察系統(tǒng)和適時監(jiān)控系統(tǒng)，對中心各

窗口工作人員進行現場監(jiān)督，同時對窗口工作人員的服務態(tài)度、工作效率、服務質量等進行全方位監(jiān)察。

Administrative Efficacy Supervision:Depending on theelectronic monitoring system, all the working staff would be supervised duringwork time to ensure the service attitude and quality.

（七）政務服務回訪。為全面了解政務服務的群眾滿意度，中心每月對進駐各窗口的政務服務情況進行回訪，主要了解窗口在服務態(tài)度、辦事效率、

按章辦事、規(guī)范收費、廉潔自律等方面的情況。對窗口實施“兩集中兩到位”、是否存在“兩頭受理”、“吃拿卡要”等進行監(jiān)督。

Return Visit System forGovernment Affairs: Tofully know the public satisfaction for Government Affairs, the centerestablishes the return visit system. This system helps know the serviceattitude、work efficiency、handling things according to law、regulatingfees and honesty and self-discipline. Meanwhile, the return visit system alsohelps supervise whether the government organs implement “two concentrations andtwo insurances” for the items、whether “externalcirculation” exist in thegovernment organs stationed in the center and also supervise them to chargefees legitimately.

窗口工作人員進行現場監(jiān)督，同時對窗口工作人員的服務態(tài)度、工作效率、服務質量等進行全方位監(jiān)察。

都勻市政務服務中心運行一年多來，在市委、市政府的正確領導下，在各進駐部門的通力協(xié)作下，取得了一定的成績，今后中心將致力于建設服務型政府，以打造全州一流政務服務中心為目標，以提高行政效能和推進政務公開為目的，以改善投資環(huán)境和暢通為民辦事服務為宗旨，堅持便民、規(guī)范、高效、廉潔的原則，創(chuàng)新

思路，更新觀念，拓寬服務領域，優(yōu)化審批程序，完善服務功能，提高辦事效率，規(guī)范高效運行，努力打造都勻市政務服務品牌、樹立“政府第一形象”。

Under the leadership of Duyun Municipal Committee andDuyun Municipal People’s Government, and with the active cooperation of all bureaus,the center has obtained certain achievement. Looking into thefuture, the goal ofestablishing a service-oriented government, building up a first-rate governmentaffairs center, improving working efficiency, opening administrative affairs,and serving for people will be continuously insisted. The principle of probity,specification, efficiency and convenience will be continuously followed. Wepromise that more effort will be made to establish a typical service brand tobring more convenience to people.